78fb Help Center — get fast solutions to any issue, all in one place

About the 78fb Help Center

The quality of support on an online betting platform often only becomes clear when something goes wrong. Many new 78fb users ask: "Where do I go if I have a problem?" The simple answer: go straight to the 78fb Help Center.

You're not just handed an email address and left to figure it out. Live chat, Telegram, WhatsApp — support is available across multiple channels, all in Bengali. Whether you're in Dhaka, Chittagong, or Barisal, the support team is always ready to help.

Deposit issues

It sometimes happens that a deposit made via bKash or Nagad doesn't reflect in your account. This is usually caused by one of two things: the transaction got stuck due to a network issue, or the reference number wasn't entered correctly.

Take a screenshot of the transaction and send it to 78fb via live chat. Most issues are resolved within 5–10 minutes. Don't wait too long — the sooner you get in touch, the easier it is to sort out.

Common withdrawal questions

Withdrawals on 78fb are usually processed quickly, but delays can happen in certain cases — such as when KYC verification is incomplete, wagering requirements on bonuses haven't been met, or banking system maintenance is underway.

If your withdrawal takes longer than 30 minutes to process, reach out via live chat. The support team can check your transaction status and provide an immediate update.

What to do if your account gets locked

78fb automatically locks your account if incorrect passwords are entered multiple times or suspicious activity is detected. This is done to keep your account secure.

Email support@78fb.ws with your registered mobile number and national ID details to verify your identity. Your account will typically be reinstated within a few hours.

Confused about bonuses? Read more here

A common complaint is receiving a bonus but being unable to withdraw it. The reason is that bonus funds cannot be withdrawn directly. You must first meet a specified wagering requirement before any winnings from the bonus become withdrawable.

Wagering requirements vary by bonus. Full terms for each offer are listed on the 78fb promotions page. If anything is unclear, ask via live chat — the team will explain it in plain Bengali.

Why is KYC verification important?

Many users skip KYC verification, but it's actually there to protect you. Without it, large withdrawal requests may be blocked. 78fb needs to confirm that a real person is using the account.

Verification requires a photo of the front and back of your national ID, plus a selfie. The entire process is completed within 24 hours, and once verified, you won't need to do it again.

Issues with the mobile app

The 78fb mobile app is available on both Android and iOS. If the app won't load or keeps crashing, first check that your internet connection is working, then close the app and reopen it.

If the issue persists, clear the app cache (Settings > Apps > 78fb > Clear Cache). If it still isn't resolved, share your phone model and operating system with the support team — they'll be able to help you quickly.

Responsible Betting Tools

78fb believes betting is a form of entertainment, not a source of income. That's why the platform includes special tools to help users stay in control — you can set a Daily Deposit Limit, Betting Limit, and Cooling-Off Period.

If you feel your gaming is getting out of control, use the Self-Exclusion option to suspend your account for a set period. To learn more, visit the "Responsible Gaming" section in the Help Center.